Modutek

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Modutek’s Support Services

Modutek provides support services to ensure customers effectively utilize the full capabilities of the systems they have purchased. Our services include field service and support to repair or upgrade existing equipment and systems, as well as customer training for new systems and equipment. All our support services are summarized below.

Customer Support and Training: Modutek’s longevity in the industry as a wet bench station and component manufacturer does not stop after the order has shipped. Our extensive customer base and referrals are based on our continuing support during and after the order process. This all starts with our support & training capability on new wet bench station orders.

customer-support

Modutek’s Support Services

Modutek provides support services to ensure customers effectively utilize the full capabilities of the systems they have purchased. Our services include field service and support to repair or upgrade existing equipment and systems, as well as customer training for new systems and equipment. All our support services are summarized below.

Customer Support and Training: Modutek’s longevity in the industry as a wet bench station and component manufacturer does not stop after the order has shipped. Our extensive customer base and referrals are based on our continuing support during and after the order process. This all starts with our support & training capability on new wet bench station orders.

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Equipment Repairs: Modutek’s equipment repair services offer in-house repairs on all of our equipment. With over 40 years of continuous operation, we still support all our old equipment and systems. We offer a 6-month warranty on all equipment repairs. When possible, we will also service and repair similar equipment to our own no matter who is the original manufacturer.

Field Service: Modutek’s Field Service will support equipment worldwide. Our technicians can travel to a customer’s facility to upgrade or repair equipment on-site. This eliminates the need for customers to ship equipment or components to Modutek for repair. Modutek can diagnose some equipment remotely, or information can be emailed directly to Modutek’s customer support. In addition, Modutek will review diagnostic findings with customers in detail and present a written quote. Service and maintenance contracts are available that can save customers money and provide regular preventative maintenance support.
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Customized Equipment: Modutek provides customized fabrication equipment, and components that are designed to meet a customer’s specific requirements. Our engineering and manufacturing teams have the expertise and capacity to manage custom design projects. This provides flexibility and allows us to support a customer’s prototype requirements. In addition to our custom product capability, all of our plastic fabricators are certified for welding and plumbing. This allows us to provide the highest level of expertise in designing custom tanks, wet bench systems, and customized systems. 

Station Upgrades: Modutek has always offered process equipment for wet processing components. Our experience and expertise in supporting wet processing stations have also allowed us to support customers upgrading existing process stations. We offer upgrades to your existing equipment and can service used wet processing stations.

If you have any questions about our support services or have unique equipment requirements contact us to schedule a free consultation.